Wie immer voll engagiert bei der Sache – wie wir unsere Martha Stellmacher kennen 
– diskutiert sie mit Kolleg*innen über die Aufgaben und Ausbaumöglichkeiten des #NFDI4Culture - #Helpdesk
Beim Helpdesk-Team könnt Ihr Euch jederzeit mit Euren Fragen zum #FDM melden. Wir freuen uns drauf!
https://nfdi4culture.de/de/dienste/details/nfdi4culture-helpdesk.html
#NFDIrocks #NFDI4Culture #4CultureCommunityPlenary #4CultureHour (s!)
^gp
Bei den Open-Access-Tagen 2025 stellen wir im Foyer der Universität #Konstanz heute von 14.30 bis 16 Uhr unser Poster P1 vor: "Mitmachprojekt für Expert*innen: der community-basierte oa.helpdesk" https://doi.org/10.5281/zenodo.17046675 Kommt gerne vorbei!
#oat25 #OpenAccess #HelpDesk @michaelkleineberg @openaccessnetwork
If there is one thing I hate most about my job, it's the...HELP DESK.
I hate the help desk part of it.
IYKYK.
Visit our posters #1, #21 and #27 at #CoRDI2025 
#nfdirocks #NFDI4Objects #RDM #Vocabularies #objectbiography #archaeology #heritage #NFDI #LOD #helpdesk
@fthierygeo @anja_g_werder @NFDI4Memory @nfdi4ing @daphne @mardi @nfdi4culture
NFDI4Culture nimmt diese Woche an der #CoRDI2025 an der RWTH Aachen teil. Unsere Kollegen sind vor Ort, um Themen zu diskutieren wie:
#4Culture
#CARE
#Helpdesk
#RDMInfrastructures
#KnowledgeGraphs
Außerdem freuen wir uns, uns mit unseren Schwesterkonsortien gemeinsam unter #Humanities4NFDI zu präsentieren.
Wir sehen uns dort! 
Programm: https://www.nfdi.de/cordi-2025/
^ks (gp)
#eventannouncement:
We invite you to our new event format to provide you with even better support. During these consultation hours, you can ask us any questions you may have on the issue. We are happy to answer your questions.
1. meeting Link: https://meet1573.webex.com/meet/pr27435336057
2. meeting Link: https://uni-halle.webex.com/meet/josef-peter.jeschke
Fragt Ihr Euch, wie Ihr mit Euren #culturaldata umgehen sollt in Bezug auf:
#Fair #Tools #Standards
#Publications #Erhaltung #Resilienz #Rechtsfragen ?
Wir laden Euch herzlich ein, Eure Fragen zu unserem #NFDI4Culture Community Plenary am 24.9.2025 nach #Mainz mitzubringen und unser Team #Helpdesk bei einem Speed-Dating zu treffen!
Programm: https://nfdi4culture.de/id/E6338
Registrierung und Buchung eines Beratungstermins: https://events.nfdi4culture.de/event/47/
#4CultureCommunityPlenary #RDM
^ ks (gp)
This is better advice than I get from *my* IT guy! 
Do you have questions about WHY2025? We have answers (or we will get them for you) :D
Join us at 12.00 CEST during the online infodesk in Jitsi.
You might also meet orga members there who seem to pop up as well 
Why do #printers stop working when you need them?
I rarely use mine because I’m so sick but I really need to copy and print these documents.
Worked fine last time I used it several months ago now it’s randomly not feeding paper? WTF.
Not been connected online so no remote access from manufacturer.
I have nobody to fix it. No energy to do myself I’m so exhausted
Today a repeat client contacted me via text messaging (RCS). It was in the last half of a Friday afternoon. I was sitting at my desk doing paperwork. I texted back, “I can help you right now, if that works for you.” Their reply was, “Now would be great.” I called them, then connected remotely to their MacBook Air, and took care of the issue. And a little before 5pm, I emailed them the invoice.
The paperwork can wait. Speed matters.
“It’s spooky to watch your computer doing things when you’re not touching it. It’s hard to let someone have remote control of your computer.”
I was talking to a client in Colorado yesterday. He was recalling the first time he let me work on his computer remotely from my office here in Seattle.
It does take a certain amount of trust. And right now, I’ll be the one to warn you not to let a complete stranger on the Internet have remote access to your computer! Word-of-mouth advertising and referrals mean a lot.
"Working in IT is not stressing at all" says Dave, 28 years old 
#Helpdesk, #AppSupport, and #IncidentResponse folks: if you could build a dashboard to show the state of things to management and stakeholders at a glance, what would you include?
I want to improve our dashboards and reporting, but I’m coming back to this area after more than a decade away, so looking for new ideas as to what works
@linuxsolutions I believe you forgot a really important one here: @zammad_hq - initiated + developed by one of the original OTRS founders who also took care of maintaining the OTRS fork Znuny after OTRS went closed source.
**GLPI vs iTop vs Znuny: Qual Escolher para o Seu Helpdesk?** 
Escolher a solução certa para o suporte ao cliente é crucial. Veja como GLPI, iTop e Znuny se comparam e descubra a que melhor atende às suas necessidades.
Erkältungsbedingt nehme ich heute nur virtuell am NFDI-Slot bei der #JahrestagungderAltertumsverbände teil. Gerade stellt @pvonrummel den #Helpdesk, die neue #Webseite/das Portal sowie den #Incubator vor, die auch schon Anschluss an den #nfdicore bieten. Wir freuen uns immer über Anfragen an den Helpdesk und den Austausch mit der #Community. :) @nfdi4objects #nfdirocks #fdm #n4OgoesVA24 #NFDI
In July 2023, I recorded a two-episode series about the history of the #GLPI project.
An English translation of the transcript is now available here: https://www.projets-libres.org/en/glpi-turns-20-1-the-community-project-by-indepnet/
In this first episode, with its former and current maintainers, we talk about the community years, from its inception to the governance change.
#4CultureCommunityPlenary in der aktuellen Breakout-Session stellt sich der #Helpdesk vor => sehr sinnvoll für allerlei Fragen rundum Forschungsdaten im Bereich Kultur!
Diverse Expertise als Ansprechpartner:innen bündeln - ein sehr effektiver, offener Ansatz!
#NFDI4Culture
