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Zammad<p>💡 How Munich is building better digital public services with Zammad</p><p>Digital forms alone do not create a positive digital experience for citizens. What’s often missing is clear and consistent communication.</p><p>The City of Munich is tackling this challenge head-on. With Zammad, every request becomes part of a smarter, more connected process. Read the full article: <a href="https://zammad.com/en/blog/public-services-with-zammad" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">zammad.com/en/blog/public-serv</span><span class="invisible">ices-with-zammad</span></a></p><p><a href="https://mastodon.social/tags/GovTech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GovTech</span></a> <a href="https://mastodon.social/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DigitalTransformation</span></a> <a href="https://mastodon.social/tags/OpenSource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenSource</span></a> <a href="https://mastodon.social/tags/SmartCity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>SmartCity</span></a> <a href="https://mastodon.social/tags/CitizenExperience" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CitizenExperience</span></a> <a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a></p>
Zammad<p>🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance.</p><p>Discover how Hochsauerlandkreis transformed their IT support with Zammad — from frustration to seamless workflows and happier teams.</p><p>That’s what scaling smart looks like: </p><p><a href="https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">zammad.com/en/customers/kreisv</span><span class="invisible">erwaltung-hochsauerlandkreis</span></a></p><p><a href="https://mastodon.social/tags/DigitalTransformation" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DigitalTransformation</span></a> <a href="https://mastodon.social/tags/Helpdesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Helpdesk</span></a> <a href="https://mastodon.social/tags/Efficiency" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Efficiency</span></a> <a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a></p>
Zammad<p>Zammad is evolving — and setting a bold course for the future.</p><p>In this interview, Product Owner Gerrit Daute offers an inside look at the key technical choices shaping Zammad’s next chapter. He shares his perspectives on AI, explains how openness at Zammad goes far beyond open source, and reflects on the responsibility that comes with innovation.</p><p>Discover where the product is headed next: <a href="https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">zammad.com/en/blog/ai-strategy</span><span class="invisible">-for-zammad-helpdesk</span></a></p><p><a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a> <a href="https://mastodon.social/tags/OpenSource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenSource</span></a> <a href="https://mastodon.social/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AI</span></a> <a href="https://mastodon.social/tags/Innovation" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Innovation</span></a></p>
Zammad<p>🔐 One login to rule them all.</p><p>The more tools a company uses, the more passwords employees juggle. Over 65% reuse passwords, creating serious security risks.</p><p>That’s why Single Sign-On is essential for modern teams. And with the latest Zammad 6.5 release, it’s now even more powerful: 🎉 OpenID Connect is officially supported!</p><p>We’ve created a practical blog post on what <a href="https://mastodon.social/tags/SSO" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>SSO</span></a> is, how it works in Zammad, and how to set it up:<br>👉 <a href="https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">zammad.com/en/blog/secure-yor-</span><span class="invisible">helpdesk-with-single-sign-on</span></a></p><p><a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a> <a href="https://mastodon.social/tags/OpenIDConnect" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenIDConnect</span></a> <a href="https://mastodon.social/tags/CyberSecurity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CyberSecurity</span></a></p>
Rainer<p><span class="h-card" translate="no"><a href="https://konfigurationsmanufaktur.de/@netzwerkgoettin" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>netzwerkgoettin</span></a></span> Moin!<br>Meine Woche ist Picke-packe-voll.<br><a href="https://norden.social/tags/zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>zammad</span></a> Migration auf anderen Host samt Migration, Wissenstransfer <a href="https://norden.social/tags/kubernetes" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>kubernetes</span></a> , OnCall an zwei Tagen, und einiges an Meetings. (1/2)</p>
Elias Probst<p><span class="h-card" translate="no"><a href="https://mastodon.social/@linuxsolutions" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>linuxsolutions</span></a></span> I believe you forgot a really important one here: <span class="h-card" translate="no"><a href="https://mastodon.social/@zammad_hq" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>zammad_hq</span></a></span> - initiated + developed by one of the original OTRS founders who also took care of maintaining the OTRS fork Znuny after OTRS went closed source.</p><p><a href="https://zammad.org/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="">zammad.org/</span><span class="invisible"></span></a></p><p><a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a> <a href="https://mastodon.social/tags/Helpdesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Helpdesk</span></a> <a href="https://mastodon.social/tags/OpenSource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenSource</span></a></p>
Zammad<p>Get ready for Zammad 6.4 and win a mug with a handy overview of the essential keyboard shortcuts. ☕🎉</p><p>With the next release, we will introduce a set of new shortcuts to ensure consistent functionality across all browsers and operating systems. Celebrate with us and enter to win: <a href="https://zammad.com/en/new-zammad-keyboard-shortcuts-coffee-mug-contest" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">zammad.com/en/new-zammad-keybo</span><span class="invisible">ard-shortcuts-coffee-mug-contest</span></a></p><p><a href="https://mastodon.social/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a> <a href="https://mastodon.social/tags/Shortcuts" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Shortcuts</span></a> <a href="https://mastodon.social/tags/Giveaway" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Giveaway</span></a></p>
Lukas Schieren :firstaid:<p>Nachhaltige Digitalisierung unter Einsatz freier und quelloffener Softwarelösungen kann so einfach sein: </p><p>- Betriebssystem: Debian GNU/Linux <br>- Website: WordPress, Hugo<br>- Mitgliederverwaltung: CiviCRM<br>- Veranstaltungsmanagement: CiviCRM (Modul), pretix, pretalx, Engelsystem<br>- Cloudspeicher: owncloud, nextcloud<br>- Projektmanagement: OpenProject<br>- Authentifizierung: Keycloak, Authentik<br>- Messenger: Matrix / Element, XMPP, Nextcloud Talk<br>- Videokonferenzsystem: Jitsi-Meet, BigBlueButton, OpenTalk<br>- Mailingliste: Mailman3 <br>- Ticketsystem: Zammad, FreeScout<br>- Lernmanagementsystem: Moodle, ILIAS<br>- Personaleinsatzplanung: Kimai<br>- Microblogging: Mastodon<br>- Foto: Pixelfed<br>- Video: PeerTube<br>- Livestreaming: PeerTube, Owncast<br>- Eventplaning: Mobilizon<br>- Beteiligung: Consul Democracy<br>- Community Management / Social Intranet: Discourse<br>- (Privacyfriendly) Webanalyse: Matomo<br>- Collaboratives Text schreiben: HedgeDoc<br>Applikations- und Terminalserver: Apache Guacamole™ <br>- Administrationswerkzeug Webhosting: Froxlor <br>- Audio- und Videostreaming: Jellyfin</p><p><a href="https://social.lukas-schieren.de/tags/FediLZ" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FediLZ</span></a> <a href="https://social.lukas-schieren.de/tags/FLOSS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FLOSS</span></a> <a href="https://social.lukas-schieren.de/tags/FOSS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FOSS</span></a> <a href="https://social.lukas-schieren.de/tags/NachhaltigeITInfrastruktur" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>NachhaltigeITInfrastruktur</span></a> <a href="https://social.lukas-schieren.de/tags/NachhaltigeDigitalisierung" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>NachhaltigeDigitalisierung</span></a> <a href="https://social.lukas-schieren.de/tags/OpenSource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenSource</span></a> <a href="https://social.lukas-schieren.de/tags/WordPress" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>WordPress</span></a> <a href="https://social.lukas-schieren.de/tags/Hugo" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Hugo</span></a> <a href="https://social.lukas-schieren.de/tags/CiviCRM" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CiviCRM</span></a> <a href="https://social.lukas-schieren.de/tags/pretix" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>pretix</span></a> <a href="https://social.lukas-schieren.de/tags/pretalx" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>pretalx</span></a> <a href="https://social.lukas-schieren.de/tags/Engelsystem" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Engelsystem</span></a> <a href="https://social.lukas-schieren.de/tags/owncloud" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>owncloud</span></a> <a href="https://social.lukas-schieren.de/tags/nextcloud" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>nextcloud</span></a> <a href="https://social.lukas-schieren.de/tags/OpenProject" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenProject</span></a> <a href="https://social.lukas-schieren.de/tags/Keycloak" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Keycloak</span></a> <a href="https://social.lukas-schieren.de/tags/Matrix" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Matrix</span></a> <a href="https://social.lukas-schieren.de/tags/Element" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Element</span></a> <a href="https://social.lukas-schieren.de/tags/XMPP" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>XMPP</span></a> <a href="https://social.lukas-schieren.de/tags/NextcloudTalk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>NextcloudTalk</span></a> <a href="https://social.lukas-schieren.de/tags/JitsiMeet" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>JitsiMeet</span></a> <a href="https://social.lukas-schieren.de/tags/BigBlueButton" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>BigBlueButton</span></a> <a href="https://social.lukas-schieren.de/tags/OpenTalk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>OpenTalk</span></a> <a href="https://social.lukas-schieren.de/tags/Mailman3" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Mailman3</span></a> <a href="https://social.lukas-schieren.de/tags/Zammad" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Zammad</span></a> <a href="https://social.lukas-schieren.de/tags/Moodle" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Moodle</span></a> <a href="https://social.lukas-schieren.de/tags/Kimai" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Kimai</span></a> <a href="https://social.lukas-schieren.de/tags/Debian" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Debian</span></a> <a href="https://social.lukas-schieren.de/tags/Betriebssystem" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Betriebssystem</span></a> <a href="https://social.lukas-schieren.de/tags/Website" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Website</span></a> <a href="https://social.lukas-schieren.de/tags/Mitgliederverwaltung" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Mitgliederverwaltung</span></a> <a href="https://social.lukas-schieren.de/tags/Veranstaltungsmanagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Veranstaltungsmanagement</span></a> <a href="https://social.lukas-schieren.de/tags/Cloudspeicher" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Cloudspeicher</span></a> <a href="https://social.lukas-schieren.de/tags/Projektmanagement" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Projektmanagement</span></a> <a href="https://social.lukas-schieren.de/tags/Authentifizierung" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Authentifizierung</span></a> <a href="https://social.lukas-schieren.de/tags/Messenger" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Messenger</span></a> <a href="https://social.lukas-schieren.de/tags/Videokonferenzsystem" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Videokonferenzsystem</span></a> <a href="https://social.lukas-schieren.de/tags/Mailingliste" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Mailingliste</span></a> <a href="https://social.lukas-schieren.de/tags/Ticketsystem" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Ticketsystem</span></a> <a href="https://social.lukas-schieren.de/tags/Lernmanagementsystem" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Lernmanagementsystem</span></a> <a href="https://social.lukas-schieren.de/tags/Personaleinsatzplanung" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Personaleinsatzplanung</span></a> <br><a href="https://social.lukas-schieren.de/tags/Microblogging" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Microblogging</span></a> <a href="https://social.lukas-schieren.de/tags/Mastodon" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Mastodon</span></a> <a href="https://social.lukas-schieren.de/tags/Foto" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Foto</span></a> <a href="https://social.lukas-schieren.de/tags/Pixelfed" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Pixelfed</span></a> <a href="https://social.lukas-schieren.de/tags/Video" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Video</span></a> <a href="https://social.lukas-schieren.de/tags/PeerTube" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>PeerTube</span></a> <a href="https://social.lukas-schieren.de/tags/Livestreaming" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Livestreaming</span></a> <a href="https://social.lukas-schieren.de/tags/PeerTube" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>PeerTube</span></a> <a href="https://social.lukas-schieren.de/tags/Owncast" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Owncast</span></a><br><a href="https://social.lukas-schieren.de/tags/Eventplaning" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Eventplaning</span></a> <a href="https://social.lukas-schieren.de/tags/Mobilizon" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Mobilizon</span></a> <a href="https://social.lukas-schieren.de/tags/Guacamole" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Guacamole</span></a> <a href="https://social.lukas-schieren.de/tags/ApacheGuacamole" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ApacheGuacamole</span></a> <a href="https://social.lukas-schieren.de/tags/Citrix" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Citrix</span></a> <a href="https://social.lukas-schieren.de/tags/Froxlor" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Froxlor</span></a> <a href="https://social.lukas-schieren.de/tags/Plesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Plesk</span></a> <a href="https://social.lukas-schieren.de/tags/Jellyfin" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Jellyfin</span></a> <a href="https://social.lukas-schieren.de/tags/Spotify" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Spotify</span></a> <a href="https://social.lukas-schieren.de/tags/Netflix" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Netflix</span></a> <a href="https://social.lukas-schieren.de/tags/AmazonPrime" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AmazonPrime</span></a> <a href="https://social.lukas-schieren.de/tags/DVD" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DVD</span></a> <a href="https://social.lukas-schieren.de/tags/BlueRay" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>BlueRay</span></a></p>