"Can we do this Monday morning first thing?"

From 3 different people.

I already envision a queue forming...

It's hard to fix a problem for an account when the customer keeps referring to the wrong email address....

Customer complains that his problem still isn't fixed.
When I remind customer that I have asked him twice when he has time for me to fix the problem (proof in the mail), he mutters that he has no time to look at all those messages.

Makes me smile...

Always cute to see windows installing updates just before it restarts to reinstall windows.

Customer asks how to EXPORT a file to DOCX.
From MS Word.

Well...

Networking commands are tools used in command-line interfaces (CLIs) to manage and troubleshoot network connections and devices.
#Networking #CLI #NetworkCommands #ITSkills #SysAdmin #NetworkTroubleshooting #TechTips #ComputerNetworking #LinuxCommands #WindowsCMD #NetworkAdmin #CyberSecurity #ITSupport #tech #tech

Networking commands are tools used in command-line interfaces (CLIs) to manage and troubleshoot network connections and devices. Checkout useful windows Networking commands)

The request of the week, for now:

The camera worked but not. Only if I moved left and right, but not now.
Can you help?

(By someone whose grasp on the Dutch language isn't tight enough.)

Quite impressive how people, having used a specific software for years, still have no clue how to change a sorting order in said program.

Customer: I have a problem with outlook.
Me: Do you use the browser for that or the desktop application?
Customer: I use outlook.

Lovely when a surprised customer asks: "How do you know all that?!"

Customers: Outlook is awesome. We can do **everything** with outlook!

Also customer: I don't know how to change the From address in outlook.

Best fun on site today:
Someone says: <employee> can't get into a system.
Me: What's the error message.
Someone; She can't get in.
Me: I really want that in a screenshot.
Screenshot gets sent. Message in it: "No userprofile found for <email address>"

I think I know where the problem is...

This is a brilliant question:

"What do I have to do to stay logged in?"
(No further context.)

I suggested to keep working.

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Someone made the mistake of letting me pick a password for him.

And now he's stuck with it.

Customer: I see [....] this error.
Me: Click settings and run a sync. Big button, you can't miss it.
Customer: I'll first run windows updates. that will definitely fix the problem.

#ITsupport

Why do people think that, after I did a week of fixing people's computer problems for work, the first thing I want to do in the weekend is fix their computer problems?

Net een vraag van een klant, of ik iets op kan lossen.
2 weken geleden heb ik haar over precies hetzelfde laten weten dat wij dat niet doen, maar dat zij dat met hun netwerkbeheer moeten afstemmen.
Klant; "O? O ja. Maar dat is alweer zo lang geleden..."

2 weken... Alsof het de prehistorie betreft, of een half uur voordat het licht ontstond in het universum...

Drunk #troubleshooting , the staple of #ITSupport.