Bob Young<p>Today a repeat client contacted me via text messaging (RCS). It was in the last half of a Friday afternoon. I was sitting at my desk doing paperwork. I texted back, “I can help you right now, if that works for you.” Their reply was, “Now would be great.” I called them, then connected remotely to their MacBook Air, and took care of the issue. And a little before 5pm, I emailed them the invoice. </p><p>The paperwork can wait. Speed matters.</p><p><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CallMeIfYouNeedMe</span></a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FIFONetworks</span></a></p><p><a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a> <a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>
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Bob Young<p>“If you have turned on two-step verification and cannot access any of the alternate methods to get a verification, we cannot help you, sorry.” (Source: support(.)microsoft(.)com)</p><p>Yesterday I tried to assist a client with Microsoft account recovery. This client had enabled 2FA/MFA on the account using the Microsoft Authenticator app. Then, the phone with the Authenticator app broke.</p><p>There was no alternate 2-factor authentication enabled. No alternate email, no option for SMS (text messaging) verification, no Yubikey. When the client initially set up 2FA with the Authenticator app, they were offered the option to save recovery codes, but didn’t write them down.</p><p>The client is highly educated. If you blame the client, I will block you, because you’re a jerk.</p><p>Microsoft, and other companies, need to do a much better job of ensuring workable account recovery options are not just available, but actually enabled.</p><p>This is a paid annual account. By default, Microsoft works hard at making sure at sign-up that you enable auto-renewal. Do you see the problem? The client can’t access the account, and will have to cancel the credit card to avoid continued payments.</p><p>THE LESSON<br>It’s up to you to make sure you have alternate account recovery mechanisms in place. The cloud service companies will not help you. They are not your friend. They don’t even make it easy to contact them to discuss account problems.</p><p>If you’re not comfortable setting up secondary account recovery options, I can help. Do it now, before your phone breaks.</p><p><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CallMeIfYouNeedMe</span></a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FIFONetworks</span></a></p><p><a href="https://infosec.exchange/tags/AccountRecovery" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AccountRecovery</span></a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a></p>
Bob Young<p>“It’s spooky to watch your computer doing things when you’re not touching it. It’s hard to let someone have remote control of your computer.”</p><p>I was talking to a client in Colorado yesterday. He was recalling the first time he let me work on his computer remotely from my office here in Seattle.</p><p>It does take a certain amount of trust. And right now, I’ll be the one to warn you not to let a complete stranger on the Internet have remote access to your computer! Word-of-mouth advertising and referrals mean a lot.</p><p><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CallMeIfYouNeedMe</span></a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FIFONetworks</span></a></p><p><a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a></p>
Kevin Karhan :verified:<p><span class="h-card" translate="no"><a href="https://chaos.social/@Natanox" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>Natanox</span></a></span> <span class="h-card" translate="no"><a href="https://mastodon.social/@djvdq" class="u-url mention" rel="nofollow noopener" target="_blank">@<span>djvdq</span></a></span> I do agree in that regard as in that a lot of <a href="https://infosec.space/tags/FLOSS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FLOSS</span></a> doesn't do good <a href="https://infosec.space/tags/UI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>UI</span></a> & <a href="https://infosec.space/tags/UX" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>UX</span></a> <em>but</em> I've yet to see an issue that wasn't already covered well-enough (even for <a href="https://infosec.space/tags/GnuPG" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GnuPG</span></a> / <a href="https://infosec.space/tags/GPG" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GPG</span></a> there's <a href="https://infosec.space/tags/Kleopatra" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Kleopatra</span></a> as a nice <a href="https://infosec.space/tags/GUI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GUI</span></a>!) to the point that even on <a href="https://infosec.space/tags/Windows" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Windows</span></a> or <a href="https://infosec.space/tags/macOS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>macOS</span></a> you'd have to use a <a href="https://infosec.space/tags/CLI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CLI</span></a> tool for that...</p><ul><li>Cuz 99,999% of what <em>"<a href="https://infosec.space/tags/TechIlliterates" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechIlliterates</span></a>" and "<a href="https://infosec.space/tags/Normies" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Normies</span></a>"</em> want is to get their basic stuff done and working.</li></ul><p>In fact, they don't give a s**t about tje underlying OS. Most don't even care if they use <a href="https://infosec.space/tags/Firefox" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Firefox</span></a> or <a href="https://infosec.space/tags/Chrome" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Chrome</span></a> and <a href="https://infosec.space/tags/Google" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Google</span></a> or <a href="https://infosec.space/tags/DuckDuckGo" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>DuckDuckGo</span></a>.</p><ul><li>All they want is get shit done! And these.folks are eadily helped with a hands-on on a good <a href="https://infosec.space/tags/Linux" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Linux</span></a> dostro and maybe preinstalling some <a href="https://infosec.space/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a> tool like <a href="https://infosec.space/tags/Dayon" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Dayon</span></a> where one can help them if there ever was a need to do anything...</li></ul>
Alexander Goeres 𒀯ich habe das ja lange nicht mehr gemacht, aber gerade erreichte mich ein familiärer computer-notanruf. als ich versuchte, mit dem vielerprobten teamviewer eine connection zu erstellen, meinte teamviewer, du kommst hier nicht rein. nur mit account! mach einen account. das war ja das gute an teamviewer, dass es relativ anonym zuging. aber wie alles schöne ist das jetzt wohl vergangenheit. ich konnte das problem anders lösen, aber für teamviewer werde ich wohl einen ersatz brauchen ....<br><br>#<a class="" href="https://hub.netzgemeinde.eu/search?tag=computer" rel="nofollow noopener" target="_blank">computer</a> #<a class="" href="https://hub.netzgemeinde.eu/search?tag=internet" rel="nofollow noopener" target="_blank">internet</a> #<a class="" href="https://hub.netzgemeinde.eu/search?tag=support" rel="nofollow noopener" target="_blank">support</a> #<a class="" href="https://hub.netzgemeinde.eu/search?tag=remote-support" rel="nofollow noopener" target="_blank">remote-support</a> #<a class="" href="https://hub.netzgemeinde.eu/search?tag=familie" rel="nofollow noopener" target="_blank">familie</a> #<a class="" href="https://hub.netzgemeinde.eu/search?tag=teamviewer" rel="nofollow noopener" target="_blank">teamviewer</a>
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