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#techsupport

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Nikolai Hampton 💾<p>Help with file storage required…</p><p>Serious question, anyone who runs RAID 5. Has it ever saved you?</p><p>I am provisioning a household NAS and I’m trying to decide on RAID vs JBOD (with scheduled sync of important directories). </p><p>I ask because I have run probably dozens of RAID configs since the 90s, in different environments from personal to enterprise and in almost every configuration and it has always been a useless pain in the ass (for anything other than speed). </p><p>I accept the risk of RAID-0. That’s fine. But, for backup I have run RAID 5,6,10 and they’ve all screwed us at some time. </p><p>Other than RAID 1 (mirroring) it has never been anything other than a pain in the ass. Almost every serious failure we’ve ever had has been raid controller related, or sometimes file system related, which resulted in an unrecoverable spray of crap across many drives. </p><p>I have been out of the game for about 10 years, so does anyone have experience with modern RAID-5 that has actually been positive? </p><p>If so, what controller/devices/config? </p><p>Thanks. <br><a href="https://infosec.exchange/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://infosec.exchange/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://infosec.exchange/tags/nas" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>nas</span></a> <a href="https://infosec.exchange/tags/server" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>server</span></a> <a href="https://infosec.exchange/tags/selfhosting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>selfhosting</span></a></p>
Jonathan Kamens 86 47<p>Why software product support is (sometimes) a terrible&nbsp;job</p><p>Software maintainers can't help people who can't or won't read and answer straightforward questions, and some people who need help with software are incapable of reading and answering straightforward questions.</p><p><a href="https://blog.kamens.us/2025/07/14/why-software-product-support-is-sometimes-a-terrible-job/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">blog.kamens.us/2025/07/14/why-</span><span class="invisible">software-product-support-is-sometimes-a-terrible-job/</span></a><br><a href="https://federate.social/tags/FOSS" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FOSS</span></a> <a href="https://federate.social/tags/FreeSoftware" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FreeSoftware</span></a> <a href="https://federate.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a></p>
Logan 5 and 999 others<p>What is the easiest way for me to self host a cloud drive that my phone and laptop can both connect to? But that is also secure? </p><p>I do not work in the tech industry and may lack the skills to do this but I thought I’d ask.</p><p><a href="https://beige.party/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <br><a href="https://beige.party/tags/cloudcomputing" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>cloudcomputing</span></a> <br><a href="https://beige.party/tags/selfhosting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>selfhosting</span></a> <br><a href="https://beige.party/tags/cloud" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>cloud</span></a></p>
Anna<p>Why do <a href="https://aus.social/tags/printers" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>printers</span></a> stop working when you need them?</p><p>I rarely use mine because I’m so sick but I really need to copy and print these documents.</p><p>Worked fine last time I used it several months ago now it’s randomly not feeding paper? WTF.<br>Not been connected online so no remote access from manufacturer.</p><p>I have nobody to fix it. No energy to do myself I’m so exhausted </p><p><a href="https://aus.social/tags/Tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Tech</span></a> <a href="https://aus.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://aus.social/tags/ITSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITSupport</span></a> <a href="https://aus.social/tags/Syste" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Syste</span></a> <a href="https://aus.social/tags/TechCommunity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechCommunity</span></a> <a href="https://aus.social/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>
Nicolas MOUART-DAVID<p>This is where I am at mo, job hunting wise.</p><p>1. "I don't know".<br>2. "I don't know, but I will look into it" (12 years in international onprem/cloud tech support).<br>3. "I probably know, got XP, pay me first: NO, you cannot train your AI on me.". (I know I am a dreamer..).<br>4. ?</p><p><a href="https://mastodon.social/tags/techSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techSupport</span></a> <a href="https://mastodon.social/tags/business" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>business</span></a> <a href="https://mastodon.social/tags/employment" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>employment</span></a></p>
Izoate<p>How to Fix iPhone Error 4013: Quick Solutions to Restore Your Device</p><p>Struggling with iPhone Error 4013 during restore or update? Follow our easy guide to troubleshoot and fix the issue. Get your device back on track in no time!<br><a href="https://mastodon.social/tags/iPhoneError4013" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>iPhoneError4013</span></a> <a href="https://mastodon.social/tags/iPhone" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>iPhone</span></a> <a href="https://mastodon.social/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://mastodon.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.social/tags/Izoate" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Izoate</span></a></p><p><a href="https://www.izoate.com/blog/how-to-fix-iphone-error-4013-resolve-iphone-unknown-error-during-restore-process/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">izoate.com/blog/how-to-fix-iph</span><span class="invisible">one-error-4013-resolve-iphone-unknown-error-during-restore-process/</span></a></p>
波鉄 (Hatetsu)<p>With regard to the stupidly confusing "Will <a href="https://mastodon.com.pl/tags/Gemini" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Gemini</span></a> hoover up all chats from Android phones" stuff, my interpretation is that nothing will change for anyone who doesn't actively use Gemini - even if you don't flip the stupid switches off, it shouldn't access your chats if you don't ask it about anything. All the references to the retention of "conversations" by Google in the support doc appear to be referring to "conversations" with Gemini itself. Where Sandboxed Google Play or de-Googling (depending on the user's needs, means and threat model) is not an option, the best thing you can do is uninstall or disable any Gemini app and set the default "Digital Assistant app" to nothing (but at least on some phones this will change it to a screen begging you to re-enable Google Assistant (or Gemini now, I guess?)). If the phone's user can use another search engine or even just get used to accessing Google through the browser, you can do one better and disable/uninstall the Google app, which is bloated af and used as a vehicle for roughly half of this shit.</p><p><a href="https://mastodon.com.pl/tags/Android" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Android</span></a> <a href="https://mastodon.com.pl/tags/privacy" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>privacy</span></a> <a href="https://mastodon.com.pl/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a></p>
Izoate<p>How to Fix Janitor AI Generate Worker Error</p><p>Encountering the Generate Worker Error on Janitor AI? Don’t worry! Learn how to resolve issues like limit exceeded and get back to your AI chat smoothly. Check out our detailed guide for quick fixes!</p><p><a href="https://mastodon.social/tags/JanitorAI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>JanitorAI</span></a> <a href="https://mastodon.social/tags/AI" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AI</span></a> <a href="https://mastodon.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.social/tags/Tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Tech</span></a></p><p><a href="https://www.izoate.com/blog/how-to-fix-janitor-ai-generate-worker-error/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">izoate.com/blog/how-to-fix-jan</span><span class="invisible">itor-ai-generate-worker-error/</span></a></p>
WinC Services<p>Have you heard? Biggest databreach in history just a few weeks ago!<br>Be sure to keep yourself safe by looking into measures like multi-factor authentication and/or password managers!</p><p><a href="https://mastodon.world/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://mastodon.world/tags/technews" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>technews</span></a> <a href="https://mastodon.world/tags/techtuesday" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techtuesday</span></a><br><a href="https://mastodon.world/tags/msp" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>msp</span></a> <a href="https://mastodon.world/tags/serviceprovider" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>serviceprovider</span></a><br><a href="https://mastodon.world/tags/businessIT" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>businessIT</span></a> <a href="https://mastodon.world/tags/ITconsulting" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ITconsulting</span></a></p>
pgcd<p>Long shot but I can't find an answer with "short searches": I got a KVM. Everything finally works, except Mint shuts down (closing all apps) when I switch to the other computer and I need to open the lid to make it come back.<br>This is with "lid action=nothing" in the power settings, of course.</p><p>Any ideas? Even ideas on how to express this concept in a way that lets me find the relevant reddit thread would be awesome.</p><p><a href="https://mastodon.online/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://mastodon.online/tags/linux" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linux</span></a> <a href="https://mastodon.online/tags/linuxmint" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linuxmint</span></a></p>
Aether~<p>Fedi, I have a <a href="https://plasmatrap.com/tags/ComputerScience" rel="nofollow noopener" target="_blank">#ComputerScience</a> (maybe <a href="https://plasmatrap.com/tags/Linguistics" rel="nofollow noopener" target="_blank">#Linguistics</a> ?) Question I need your lovely guidance for ❤️​:boosts_ok_gay:​💙<span><br><br>I have a design problem about grammar ambiguity ish stuff and want to find reading, resources or theory I can check out to come up with an elegant solution.<br><br>Particularly, I'm trying to find good alternatives to cases when a given word can appear in multiple parts of the syntax<br><br>An example problem (sorry it's very computery): I have two strings (or lists of tokens) I need to combine into a single string, separated by a delimiter, such that both strings can be retrieved again. But, that delimiter can show up in either of the two strings. The standard way to deal with this is to designate an escape token and prepend all instances of the delimiter within the strings with it (eg </span><code>\"</code>). The issue there is now is that any instances of the escape token need escaping too (e.g. <code>\\</code><span>).<br><br>Slightly less work is inserting a repetition of the delimiter any non-delimiting instances of the token. If the delimiter appears twice, it's part of a string, and the only non-repeating delimiter must be the real one. This can look ugly if the delimiter is long though.<br><br>Another crazy option would be interlacing the two strings so all even tokens belong to string 1 and odd ones are string 2. This would obviously look horrible, but maybe there are other solutions taking a similar thought process.<br><br>That's just the most basic case I'm interested in, there might be heaps of other strategies when you have more restrictions and guarantees on what the tokens might contain.<br><br>So yeah I'm looking for stuff like that so I can figure out good patterns for unambiguous yet elegant grammars. For a tad more context, I'm thinking about command line argument formats, trying to think of the most user friendly ways to handle complex data as a list of arguments.<br><br>Also please boost and let me know if there's hashtags I should include etc </span>​:ablobcatheart:​ <a href="https://plasmatrap.com/tags/CompSci" rel="nofollow noopener" target="_blank">#CompSci</a> <a href="https://plasmatrap.com/tags/programming" rel="nofollow noopener" target="_blank">#programming</a> <a href="https://plasmatrap.com/tags/askfedi" rel="nofollow noopener" target="_blank">#askfedi</a> <a href="https://plasmatrap.com/tags/TechSupport" rel="nofollow noopener" target="_blank">#TechSupport</a> <a href="https://plasmatrap.com/tags/CompSci" rel="nofollow noopener" target="_blank">#CompSci</a> <a href="https://plasmatrap.com/tags/programming" rel="nofollow noopener" target="_blank">#programming</a> <a href="https://plasmatrap.com/tags/askfedi" rel="nofollow noopener" target="_blank">#askfedi</a> <a href="https://plasmatrap.com/tags/TechSupport" rel="nofollow noopener" target="_blank">#TechSupport</a></p>
ask DNA<p>Called into last second meeting with 4 VPs, 5 Directors, etc.</p><p>A bead of sweat forms on my forehead.</p><p>Turns out they just couldn't figure out how to work the room camera for Teams.</p><p>It wasn't plugged in.</p><p>I do NOT work in deskside support, but it's nice to have job security. 😅 </p><p><a href="https://urusai.social/tags/officelife" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>officelife</span></a> <a href="https://urusai.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a> <a href="https://urusai.social/tags/deskside" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>deskside</span></a> <a href="https://urusai.social/tags/it" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>it</span></a> <a href="https://urusai.social/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://urusai.social/tags/zoom" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>zoom</span></a> <a href="https://urusai.social/tags/teams" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>teams</span></a></p>
Chery (Great Australian Pods)<p>So I spent the afternoon tinkering and spending someone else's money. </p><p>I'm the designated tech support for a friend who has been complaining that her 5 year old laptop was playing up and all the modifications I had devised to make her life easier had simply disappeared. She declared that she desperately needed a new laptop and a new tablet (she uses the tablet 90% of the time anyway). </p><p>The 5 year old laptop has been updated, the various issues fixed, and it is now set up (again) exactly how she likes it. </p><p>And a very shiny new tablet and case have been ordered. Which cost more than my phone (understandable) but it was even more expensive than my recent desktop build. 😳</p><p><a href="https://aus.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a></p>
Jacen Sekai<p>A run-through of a few methods for resetting a local account password</p><p><a href="https://jacen.moe/blog/20250621-it-pro-tip-recovering-local-admin-access/" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">jacen.moe/blog/20250621-it-pro</span><span class="invisible">-tip-recovering-local-admin-access/</span></a></p><p><a href="https://mastodon.jacen.moe/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.jacen.moe/tags/Technology" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Technology</span></a> <a href="https://mastodon.jacen.moe/tags/Windows" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Windows</span></a> <a href="https://mastodon.jacen.moe/tags/Microsoft" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Microsoft</span></a></p>
Paul Southworth<p>Today's free <a href="https://social.coop/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> session at the South Burlington library:<br>1. Switching MS Office from a 2016 student edition to Microsoft 365 to enable copilot<br>2. Filing a support case with GoDaddy to recover access to a domain<br>3. Cleaning paint off a laptop screen 🤦<br>4. Installing an eSIM on a replacement iPhone and other setup tasks<br>5. Troubleshooting an iPhone used with hearing aids<br>6. Removing bloatware from a new Android phone<br><a href="https://social.coop/tags/Libraries" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Libraries</span></a> <a href="https://social.coop/tags/Vermont" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Vermont</span></a></p>
Loki the Cat<p>Security experts: "Always check the URL!" <br>Scammers: "Hold my parameter string..." 😏</p><p>These crafty criminals are buying Google ads that lead to REAL Apple/Microsoft sites, then using hidden URL parameters to inject fake support numbers. Even when you do everything right, the scam finds a way!</p><p><a href="https://tech.slashdot.org/story/25/06/18/2317216/scammers-use-google-ads-to-inject-phony-help-lines-on-apple-microsoft-sites" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">tech.slashdot.org/story/25/06/</span><span class="invisible">18/2317216/scammers-use-google-ads-to-inject-phony-help-lines-on-apple-microsoft-sites</span></a></p><p><a href="https://toot.community/tags/GoogleAds" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>GoogleAds</span></a> <a href="https://toot.community/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://toot.community/tags/Cybersecurity" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Cybersecurity</span></a></p>
Jeremy :bat_boy:<p>A couple years ago I did *something* in <a href="https://mstdn.social/tags/macos" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>macos</span></a> Terminal to stop videos on sites like espn from auto playing…because turning it off in settings wouldn’t stop espn from playing. Anybody have any idea what that action could be and how to reverse it? <a href="https://mstdn.social/tags/mac" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>mac</span></a> <a href="https://mstdn.social/tags/apple" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>apple</span></a> <a href="https://mstdn.social/tags/tech" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>tech</span></a> <a href="https://mstdn.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a></p>
Eugenia L<p>I really dislike all these distros moving their support to Discord and not installing an online, searchable forum. If it's not searchable via a search engine and free to read, the answer does not exist in my book.</p><p><a href="https://mastodon.social/tags/linux" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>linux</span></a> <a href="https://mastodon.social/tags/opensource" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>opensource</span></a> <a href="https://mastodon.social/tags/discord" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>discord</span></a> <a href="https://mastodon.social/tags/foss" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>foss</span></a> <a href="https://mastodon.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>techsupport</span></a></p>
Nate Bartram<p>So the latest version of <a href="https://mastodon.thenewoil.org/tags/PeerTube" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>PeerTube</span></a> recommends locking the peertube user (chsh -s /usr/bin/nologin peertube), but I back up the database by using `su - peertube` then `pg_dump -U peertube Fc peertube_prod &gt; peertube_prod-dump.db` and exporting that .db to a backup location. So how am I supposed to back up my database now if I'm not supposed to access that user account?</p><p><a href="https://mastodon.thenewoil.org/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://mastodon.thenewoil.org/tags/FediAdmin" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FediAdmin</span></a> <a href="https://mastodon.thenewoil.org/tags/FediHelp" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FediHelp</span></a></p>
Bob Young<p>Today a repeat client contacted me via text messaging (RCS). It was in the last half of a Friday afternoon. I was sitting at my desk doing paperwork. I texted back, “I can help you right now, if that works for you.” Their reply was, “Now would be great.” I called them, then connected remotely to their MacBook Air, and took care of the issue. And a little before 5pm, I emailed them the invoice. </p><p>The paperwork can wait. Speed matters.</p><p><a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>CallMeIfYouNeedMe</span></a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>FIFONetworks</span></a></p><p><a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>TechSupport</span></a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>RemoteSupport</span></a> <a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>HelpDesk</span></a></p>