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#satisfaction

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Public
WiSoFakultät_UniKöln

Size Matters: Why Smaller #Businesses Receive More Positive #Online #Reviews 📈

Online reviews, such as star ratings in product reviews, are often more positive 👍 for smaller businesses than for larger ones, and this is only partly related to #customer #satisfaction.

Findings of a #joint #study, with a team, led by Dr Jan Klostermann 💚 from the #WiSo @UniKoeln, which analysed consumer reviews on Yelp, Amazon, X, and Instagram for thousands of companies. 😯

📍Details: uni.koeln/8U8ZA

A woman and a man are sitting in front of a laptop. They are both smiling. In the picture, there are emojis, dislikes, green smileys, hearts, and 5-star ratings floating around.
Public
sebsauvage

#satisfaction
Je suis vraiment très satisfait de mon NAS avec ses 20 To.
- pour mon cloud perso (à base de NextCloud) ça fonctionne très bien (que ce soit depuis/vers Android, via l'interface web ou des montages distants webdav sur PC.)
- le partage de films+séries avec la famille et les proches via Jellyfin fonctionne nickel (même quand on est à plusieurs à regarder)
- la partie partage pour l'archive de jeux fonctionne avec d'excellents débits.

(suite)

Public
Inside the Red Head's Head

Handcuffed

We just had a really frustrating issue come up at work. The customer had access to their system locked down hard, for perfectly valid and acceptable reasons. They had issues with applications crashing and we couldn’t get in to see what happened. There were a slew of people from my company, the hardware vendor, and the customer on a conference call and we were all totally stumped. Then one of our tech guys and one of the tech guys from the hardware vendor started hammering away at it and they figured it out.

Sometimes this software support stuff can be incredibly frustrating, but when those frustrating moments get resolved… oh man is that satisfying. Even in a case like this where the folks who support my application ended up being innocent bystanders (the issue and the fix ended up having zero to do with us) it is still immensely satisfying.

Huge tip of the hat to the two guys who eventually worked it all out. As the commercials used to say, it’s Miller time*.

*It’s not Miller time for me. I don’t drink. The sentiment still works though.

#conferenceCall#customerService#customerSupport
Continued thread
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Deborah Hartmann Preuss, pcc 🇨🇦

Know what you love, to ease difficult decisions

Once a month, I run my popular Personal Values workshop on a pay-what-you-can basis, because our most uncertain moments may also be times of financial hardship.
It's a game changer.

Edit: The next one's one Monday, Nov. 11th:
abiggergame.today/personalvalu

Please share this with a colleague struggling with change or stress - or simply craving more satisfaction & joy.

#values #anxiety #satisfaction #lifecoach #mentalHealth #joy
@lifecoaches

(A quote, unattributed. Some say it's from Lao Tsu, but others maintain that it's not 🤷‍♀️ ) "At the center of your being you have the answer; you know who you are and you know what you want."
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